Order Processing and Shipping
Order Processing
Please allow 1-2 business days for your order to be processed and shipped.
All orders placed Friday will be processed the following Monday, this includes Next Day and International Priority Shipments.
Holiday Shipping: we guarantee to send out your gifts by cut-off, but can’t be responsible if the carrier suffers delays.
Cancellations & Changes
We are unable to cancel or change items once an order has been submitted. Once the order is shipped, we are not able to change the address provided during checkout.
Damaged, Lost, or Stolen Orders
If you added REDO Package Protection at checkout, please visit our Customer Care Portal for quick assistance with “in-transit” related issues.
If Package Protection was not selected at checkout, please note, we are not responsible for damaged, lost or stolen packages.
Domestic Shipping
All domestic shipments will require a signature upon delivery if the value of the contents is $500 or more.
PO BOXES: Please note we are unable to ship to PO Boxes. We are not responsible for delays incurred by the shipper.
Shipping Methods:
Next Day: Expected Delivery 1-2 days
Second Day Expected Delivery: 2-3 business days
Ground Expected Delivery: 3 – 7 business days
International Shipping
Exchange and Returns
EXCHANGES + RETURNS
We reserve the right to deny any unreasonable exchange or return requests, such as on items that have been worn, damaged, or altered.
ELIGIBILITY
Only unworn products in original packaging are eligible for exchange or return.
Exchange and Return requests must be made within 7 days of delivery of the product or in-store purchase.
For Third Party purchases, please contact the store where the order was placed.
EXCHANGE OR REFUND ITEMS:
- Brass
- Gold Plated
- Silver
Exchange and Returns
EXCHANGES + RETURNS
We reserve the right to deny any unreasonable exchange or return requests, such as on items that have been worn, damaged, or altered.
ELIGIBILITY
Only unworn products in original packaging are eligible for exchange or return.
Exchange and Return requests must be made within 7 days of delivery of the product or in-store purchase.
For Third Party purchases, please contact the store where the order was placed.
EXCHANGE OR REFUND ITEMS:
- Brass
- Gold Plated
- Silver
EXCHANGE ONLY ITEMS:
- 18k Gold or Platinum Fine
- 14k Gold Demi-Fine & Piercing Collection
- Specialty Product (limited collections, hand made items may include Silver)
FINAL SALE
- Custom items
- Deposits for custom work
- Exchanged items or store credit purchases
- Gift cards
- International orders
- Items purchased with a Discount code of 20% or more
- Items purchased during Promotional Events & Sales
- Jewelry used in piercing services
- One-of-a-kind items
- Service fees and shipping charges
- Special orders including Pre-Orders
PROCEDURE
All requests are subject to approval from PL Customer Support.
To initiate an exchange or return, please make your request to nikiyu200101@163.com
Please include:
Order # (or full name of purchaser)
A brief description of the reason for the request
2 clear, close-up photos of the item(s).
Once approved, items must be shipped within 7 days. Items must be packed securely and include all original branded packaging, inside a completely sealed outer box.
The client is responsible for return shipping. Pamela Love is not responsible for damaged, lost or stolen returning packages.
As a courtesy, a label may be provided and the shipping deducted from the exchange or return value.
For approved Exchanges, a Store Credit will be issued for immediate use to place a new order. Store Credit is valid for 30 days.
Approved refunds will be made to the original form of payment and processed within 7-10 business days.
Returning In-Store: eligible orders may be exchanged in-store for items of the same value or greater. At this time we cannot process refunds in store.
PRICE ADJUSTMENTS
We do not offer price adjustments on prior purchases, this includes the Welcome Discount.
DAMAGED, LOST, OR STOLEN ORDERS
If you added REDO Package Protection at checkout, please visit our Customer Care Portal for quick assistance with “in-transit” related issues.
If Package Protection was not selected at checkout, please note, we are not responsible for damaged, lost or stolen packages.